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About Us
PBT-UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Registered Office: PBT-UK White Posts 56 Red Lion Road Chobham Surrey GU24 8RG Phone: 01276 855526 Fax: 01276 857829 Email: sales@pbt-uk.com Shop & Returns Address: PBT-UK 272 High Street Aldershot Hampshire GU12 4LT Phone: 01252 342898 Fax: 01252342605 Email: sales@pbt-uk.com |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard & American Express. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
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Shipping And Handling
Our Shipping defaults to a next working day courier service, if a cheaper same speed insured service is available we will apply this and refund your card. If you want the cheapest available shipping option (slower speed) please put a note on your order. Please contact us for charges to Ireland,Northern Ireland, Highlands & Islands and outside of the UK. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 4 business days for items in stock. International orders are treated on an individual basis. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges 20% VAT is included in the prices shown except for children's jackets, breeches & lames. |
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Credit Card Security
When the order is placed at our website,you will be redirected to a secure external payment portal to enter your card details we do not have access to your card details Alternatively use one of the other options and you will be contacted with alternate mayment methods. |
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Guarantee
The Guarantee for fencing equipment sold by PBT-UK is valid up to six months from the purchase see conditions below. Cover is in the case of: The goods purchased are defective or structural, manufacturing or material defects arise during the guarantee period. In case of complaint within 48 Hours, the defective or yet unused goods will be replaced. The defects occurring during the guarantee period will be repaired if possible, if not then replaced. Our guarantee obligation ends if the purchaser does not preserve or make available the defective goods in their defective state. The guarantee does not cover the following cases: - unprofesional or careless handling - overstraining - defective mounting - intentional damage - defects caused by radical washing agents or not keeping to the washing instructions - normal wear and tear Special terms: 1. There is no guarantee period for the breakage of fencing blades. their replacement is only possible in case of material defects 2. there is no guarantee for damage of the uniform due to broken fencing blade. 3. Blades stored in humid enviroment can get oxidized 4. the electric jackets made of non-washable material, depending on useage, might oxidize in the course of time. 5. the mesh of the non-FIE-masks can get oxidized. 6. complants connected to the wearingof the sole of fencer's shoes or their leather surface cannot be accepted. 7. the jamming of the fencing spool cable or dirty contacts are not considered as defects. |
| Reaching Us If you need to reach us, please use the contact details for returns above. |
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Privacy Policy
PBT-UK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
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Returns Policy
All goods with the exception of name/colour printed and custom made / customised clothing & special order items can be returned within 28 days as long as they are in unused condition with all labels and sundry items and bags, cost of return rests with the purchaser. A credit note or if preferred a refund for the returned items will be issued, refunds will be made using original payment method. Goods for exchange with the exception of name/colour printed and custom made / customised clothing & special order items can be returned for exchange within 28 days as long as they are in unused condition with all labels and sundry items and bags, cost of return and replacement shipping rests with the purchaser. Except in the case of where supplied goods are not as per the original order in which case shipping costs are paid at our side |
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